WooCommerce Help Scout

Start relevant conversations with your customers, using WooCommerce and Help Scout.

  • Current version: 2.9.2
  • Updated on: June 1, 2021
  • Author/Publisher: WooCommerce

$8.00

WooCommerce Help Scout

Using WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

Start relevant conversations with your customers, using WooCommerce and Help Scout.

Using WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

By using Help Scout with your WooCommerce store, you can expect to see the following:

  • A significant increase in customer satisfaction – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.
  • Increased revenue – As customers gain more trust in your store due to it’s awesome support, they are significantly more likely to place an order.
  • Improved organisation of support queries and tickets – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.

Add a help scout form to any part of your WooCommerce website:

Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.

Quickly start a new conversation related to an order:

When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.

Customers can view conversations from “My Account” page.

Let your customers keep track of their support tickets in one easy place. WooCommerce Help Scout adds a new field to the My Account page which lets customers view and reply to conversations.

Start a conversation from a blog comment.

Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With WooCommerce Help Scout, you can easily reply to these comments and turn them into a ticket within Help Scout.

Manage all of your customer queries via Help Scout

After setting up WooCommerce Help Scout, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.

Not the correct version?

Between thousands of products and growing daily, we may not always catch when a new version is released. If you notice a product needs an updated version, just click on the “Request File Update” right on the product page. Then click “Send the update request list” and send us the email so we can let you know when it’s been updated.  We work hard to get the file updated for you within 24 hours, but give us at least 48 hours before you send us a second message.

How to Use/Update:

How to install or update themes/plugins/extensions manually:

Install the Easy Theme and Plugin Upgrades plugin. You can download it for free  CLICK HERE or download from the “Add New” WordPress repository inside your wordpress installation.

Install and activate the plugin. Once activated, you can update any theme/plugin by simply uploading the .zip file.

1. Download the latest .zip file for the Theme/Plugin/Extension  you want to update.

2. Log into your WordPress website.

3. Go to Theme/Plugins > Add New.

4. Click the “Upload Theme/Plugins” button at the top of the page.

5. Select the .zip file with the updated version of the Theme/Plugin/Extension that you downloaded.

6. Click the “Install Now” button. And then “Activate”.

Important Info:

All of our Themes, Plugins and Extensions are available under the GPL License. If you need support and/or automatic updates, please purchase directly from the author/developer.

Purchased downloads from WP For Less Club expire 1 year after purchase for individually purchased items. All WP For Less Club Pro Membership downloads expire when subscription ends. See our F.A.Q. for more information and answers to your questions or contact us.

Disclaimer: WPforless.club is not associated with or endorsed by the listed Publisher/Author/Developers in any way. These products are developed by the listed Publisher/Author/Developer and are released under the GPL license.

We do not claim to be the developer/author/publisher of any plugins/themes.